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Admissions

Your recovery journey starts with a single call. We handle the rest.

The Call You Have Been Avoiding

Most people wait longer than they needed to. Our admissions team hears the same opening line several times a week — some version of "I thought I could handle this on my own." By the time that call happens, the person on the other end has usually tried six or seven private workarounds, and the shame of not having solved it alone has compounded on top of the original problem. We know. Our founder was in that exact position in 2007. The first conversation with IBRP Rehab is designed around that reality.

Admissions specialists are clinically trained staff — not an answering service. The first call is confidential, costs nothing, and has one purpose: to work out, with you, what the safest next step is. That might be a same-day detox admission. It might be a scheduled intake later in the week. It might be a referral to a more appropriate level of care somewhere else, if that is honestly what your situation calls for. We will tell you the truth, not the pitch.

Once the clinical picture is clear, we verify insurance — usually in under an hour — and walk you through exactly what coverage looks like in your specific case. We handle transportation coordination from anywhere in the Bay Area, including hospital-to-hospital transfers from Valley Medical, Stanford Health Care, El Camino Hospital, and Kaiser Santa Clara. By the time you hang up, you should know where you will sleep that night, what the days ahead look like, and what the cost picture is in plain numbers.

Admissions Process

  1. Confidential Call

    Call (661) 517-5699 to speak with an admissions specialist. Available 24/7.

  2. Clinical Assessment

    Our clinical team conducts a thorough assessment to determine the most appropriate level of care.

  3. Insurance Verification

    We verify your insurance benefits and explain your coverage clearly before admission.

  4. Personalized Plan

    We create a treatment plan tailored to your specific needs and circumstances.

  5. Welcome & Intake

    We coordinate travel and welcome you with a thorough, compassionate intake process.

Insurance Accepted

  • Aetna
  • Blue Cross Blue Shield
  • Medicaid
  • Medicare
  • Cigna
  • Kaiser Permanente
  • ComPsych
  • United Healthcare
  • Tricare

Don't see your provider? Contact us at (661) 517-5699 to discuss options.

What to Bring

We keep the packing list short on purpose. If you show up without something, our intake team can provide it or arrange a family drop-off in the first week.

  • Government-issued photo ID — driver's license, state ID, or passport
  • Insurance card, if applicable, and any current prescription bottles in their original pharmacy packaging
  • One week of comfortable, modest clothing — layers for the meditation garden and outdoor fitness area, closed-toe shoes for the walking trails
  • Hygiene items in sealed containers (toothbrush, unopened toothpaste, deodorant)
  • Prescription eyeglasses or contact supplies, hearing aids, or a CPAP machine if prescribed
  • One book, one journal, and a sealed pen — the creative arts studio has additional supplies
  • Paper contact list — phone numbers of family, sponsors, and employers (personal phones are collected at intake)

What not to bring: alcohol, non-prescribed medication, mouthwash containing alcohol, aerosols, sharp objects, laptops, tablets, pets, or outside food and beverages.

Frequently Asked Questions

"Rehab is for people who have hit rock bottom."

That belief costs lives. Waiting for a catastrophic bottom is the single most dangerous piece of cultural folklore attached to addiction — it keeps people using until the consequences are irreversible. In reality, the earlier someone enters treatment, the better the clinical outcomes. Roughly half of our residential admissions come from what clinicians would call a "high-functioning" presentation: the person still has a job, still has a family, still looks fine to the outside world. That is a great time to get help, not a disqualifying one.

"If I go to rehab, everyone will find out."

The fear is understandable; the reality is different. Your admission is protected by federal law (42 CFR Part 2), which is substantially stricter than standard HIPAA. We do not confirm or deny that any specific person is a patient here — not to employers, not to family members, not to anyone you have not explicitly authorized in writing. Many patients successfully take leave under FMLA or short-term disability without disclosing the specific reason. Our admissions team can walk you through exactly what your employer does and does not need to know.

"Medication-assisted treatment is just trading one drug for another."

This one is genuinely widespread and genuinely wrong. Buprenorphine, methadone, and naltrexone are FDA-approved medications that reduce cravings, stabilize brain chemistry disrupted by long-term opioid or alcohol use, and substantially reduce overdose death rates. Multiple decades of peer-reviewed research confirm that MAT improves outcomes, does not produce the "high" that patients associate with the original substance when used as directed, and is considered standard of care by the American Society of Addiction Medicine. We discuss MAT openly with every patient for whom it is appropriate.

"If I have tried rehab before and it did not work, why would it work now?"

The common belief is that relapse after treatment means treatment "failed." The clinical reality is that substance use disorder looks very much like other chronic illnesses — hypertension, asthma, diabetes — all of which have comparable or higher "recurrence" rates. Nobody concludes that blood pressure medication has "failed" when a patient's numbers drift back up. What they do is reassess the plan and adjust. That is exactly what we do with a patient returning after a previous stay elsewhere: we look at what worked, what did not, and build a plan that takes the earlier attempts seriously rather than pretending they are irrelevant.

"Insurance will not cover this, so why even call?"

Most people dramatically underestimate their coverage. Since the Affordable Care Act, substance use disorder treatment has been classified as an essential health benefit — every ACA-compliant plan covers it. Medicare, Medicaid, and Tricare all have addiction treatment benefits. Even plans that list IBRP as out-of-network often still pay a meaningful portion of residential care. Call us. We will verify your specific policy in under an hour and give you real numbers before you decide anything.

"I cannot leave my job / my kids / my life for a month."

Many people assume residential is the only option, or that treatment requires a full disappearance from ordinary life. Neither is true. Our outpatient programs — PHP, IOP, and standard outpatient — are specifically designed for patients who cannot step away. IOP evening tracks run 6 to 9 p.m.; many working professionals complete the entire eight-to-twelve-week protocol without missing a day of work. An admissions specialist can walk you through what each level of care would look like with your specific constraints.

"I am not an addict — I just drink / use a lot sometimes."

You do not have to accept a label to get help. The DSM-5 describes substance use on a spectrum — mild, moderate, severe — and the old binary "alcoholic / not alcoholic" framing is clinically outdated. Plenty of patients at IBRP have never called themselves an addict. What they have done is noticed that substance use was costing them something — sleep, a relationship, a career, a sense of themselves — and decided they wanted that back. The assessment call does not require a confession. It just requires an honest conversation.

"Rehab means twelve steps, and I do not want that."

The twelve-step model is one framework among many, and IBRP does not require anyone to participate in it. We integrate SMART Recovery, Refuge Recovery, LifeRing, and secular peer-support structures for patients who prefer them. Our house meetings and community structure are non-denominational; our clinical curriculum is evidence-based, not faith-based. If twelve-step frameworks have a meaningful place in your recovery, we support that. If they do not, we support that too.

"Will someone actually answer if I call right now?"

Yes. A clinically trained admissions specialist answers the line twenty-four hours a day, every day of the year. No phone tree, no recording, no wait queue. Call (661) 517-5699 or email [email protected]. The first call costs nothing and commits you to nothing.

Don't Wait Another Day

Our admissions team is standing by to help you take the first step.